The agreement between the client and Flyjo.com
Dear clients, we welcome you to our Terms and Conditions page. Please read the page carefully as it regulates the relationship between you and Flyjo.com. We apply the conditions outlined below when you book your accommodation or flight tickets or any other service that’s available from Flyjo.com
Website Terms and Conditions
You must at least 18 years of age and you possess the legal authority to create a binding legal obligation.
You must have full legal responsibility to enter this agreement and use this website according to the terms and conditions outlined in the list below. You also agree that you bear the full responsibility legally and financially when you use the website (Except when your account is used by other parties including the minors in your household).
You agree to supervising and bearing the full responsibility of all the users of the website who use it under your name or account.
The company is obliged to protect the client’s data on its part if he had an account on the website. Noting that the data supervision is entirely the client’s responsibility.
Kindly note the Flyjo.com uses the 24-hour clock.
Supplier’s terms and conditions
When you buy any service from Flyjo.com, additional terms and conditions are added to the list of previous terms and conditions when your booking is confirmed and you’re hereby automatically entered in an agreement with the service that you chose. For example, all the services and cancellation policies that you agree to when you book, you are obligated to adhere to these rules and policies which are dictated by the chosen supplier.
It should be known as well that in some cases where bookings may be rejected by the supplier, it’s possible to replace the service with a different service of the same nature, provided that the difference in price is paid in case it existed or refunding the money in case of refusing the service.
Booking terms and conditions
You must make sure that all the names of the passengers in the booking are correct, and that each name is written in the designated field. In case the name was spelled incorrectly or differently than how it’s written in the passport, the client is then obligated to pay additional fees to amend the name in the case that he requested the amendment. When you complete the payment process, a voucher will be issued documented with Flyjo.com booking reference number and then the booking is considered valid and confirmed.
Technical issues may occur sometimes resulting in the failed delivery of the voucher while deducting the booking amount, and here the client must call the call center before he tries to make another booking. In case that happened, Flyjo.com isn’t responsible for the duplication of the booking and the client bears the financial responsibility. In case of cancellation, the cancellation policies for this booking is applied.
Flyjo.com reserves the right to reject any booking. The company could also add fees on the bookings that are made through the call center.
Flyjo.com reserves the right to cancel any booking in the case that an incorrect price was displayed due to the fact that prices are always updated. The company also reserves the right to cancel any duplicated unpaid booking except what the client has been notified of.
All cancellation requests will incur service fees from Flyjo.com addition to the supplier penalty.
Cash on Delivery terms
To avail the Cash on Delivery (COD) payment option, tickets must be booked on Flyjo.com
COD is applicable for tickets / fares purchased in Jordanian Dinar only.
To process your request for Cash on Delivery, a minimum lead time (72 hours)
*For example, for travel within Jordan bookings should be made at least 72 hours before flight departure to avail Cash on Delivery facility.
Upon confirmation of the booking on Flyjo.com, the payment service for the booking will be completed within 24 hours.
Cash on Delivery can be availed for:
Travel in Economy, Première and First Class
Travel within Jordan and from Jordan to international destinations .
This facility of Cash on Delivery is available in over 5 cities in select areas / locations. These cities are:
Amman
Irbid
Zarqa
Aqaba
The contact number and email address provided at the time of booking should be valid to ensure timely service.
Guests may use the Manage Booking facility on Flyjo.com to check the status of their itinerary booked using the COD service.
Flyjo Cash on Delivery service enables guests to conveniently pay for their booking by cash at their preferred location, specified at the time of booking.
Delivery has been appointed as the authorized agency to collect payments from all guests who opt for the Cash on Delivery service on Flyjo.com.
By opting for Cash on Delivery as a mode of payment, the guest provides consent and authorizes Delivery to collect cash for the payment towards his / her booking on Flyjo.com
By opting for Cash on Delivery, it is agreed and understood that the guest will receive confirmation of the booking (eticket itinerary) via email, only after receipt of the payment by Delivery.
The Guest agrees and understands that Delivery is neither an agent / affiliate/ associate of Flyjo.com, and that Flyjo is not in any manner liable for deficiency of service by Delivery.
In case of any cancellation of the booking / tickets, refund is subject to cancellation charges as mentioned in the fare rules and policies at the time of booking.
Guests may choose to cancel their booking by calling the Call Center, using the Manage Booking facility on Flyjo.com .
Cancellation of booking / ticket must be done within the applicable time as defined in the fare rules and policies at the time of booking.
In order to successfully process the transaction, the guest will have to make a valid payment with genuine Jordanian currency.
In case of cancellations by the guest after payment, Flyjo will refund the amount to the guest only at Airport and City Ticketing offices subject to the cancellation charges provided in the fare rules and policies at the time of booking.
Delivery representative will provide the guest with a valid receipt from Delivery as an acknowledgement for the amount collected in lieu of the booking value. It is the responsibility of the guest to secure a receipt for the cash handed over to the Delivery representative. In the event of any failure to do so, Jet Airways shall not be responsible for the same.
Guest agrees to receive unlimited communication or messages with regards to his/her transaction from Flyjo and Delivery. This clause shall survive till the time the tickets are delivered to the guest.
Disputes, if any, will be subject to Jordanian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai.
Travel Documents
Flyjo.com recommends that all clients should make sure that all their accompanying passenger have valid passports and obtained the required visa for their destination, the required vaccinations and the required insurance documents to enter their destinations. The client should also note that some countries require filling a transit visa form or paying fees to cross to the destination country. Flyjo.com isn’t responsible for obtaining the visa for the client and the responsibility falls completely on the client’s side. Usually obtaining a visa takes some time and thus, the client should apply for the visa before the traveling date with a sufficient period of time.
Flyjo.com recommends that all clients should confirm with the destination country’s embassy or consulate that they have have valid passports and obtained the required visa for their destination. The company won’t be held responsible if your or any of the accompanying passengers didn’t have a valid visa or passport or didn’t get the required vaccinations.
Travellers Details
If the booking details weren’t correct, Flyjo.com has the right to check the information and cancel the booking. The company also reserves the right to take legal action to protect its rights and in this case, additional fees may befall the client to compensate for the financial losses which include legal fees, direct and indirect damages which are caused by booking cancellation or bank account freezing.
Special prices and promotions
Price quotations and changes in prices: Flyjo.com price quotes and fixed rates depend on the suppliers. If the prices or rates differed from the advertised rates, Flyjo.com notifies the clients of any modifications and the client can either accept the new price or cancel the booking without any additional fees.
Any promotions published doesn’t apply to bookings that have already been made. Flyjo.com reserves the right to modify prices for the required service due to exchange rates and taxations or any other reason.
Flyjo.com isn’t responsible in any shape or form for any mistakes that might occur due to exchange rates changes or increased demand from the supplier.Therefore, the offered prices may be suitable during the period of your search and booked. These rates may change before the date of travel or after accommodation according to the implications of the supplier. Some services have the same price but with different policy. All prices subject to availability and can be withdrawn or changed without notice.
Group Bookings
If you wished to book 10 tickets or more , you have to contact our call center on 920025959
Currency Exchange
If the currency exchanger was available in the website, the following terms and conditions apply on price quotations in the various publicly available resources. The prices displayed are estimated and actual value may differ.
Airlines policy
Airlines carries passengers, carriage, and cargo internationally according to the internationals rules and regulations which were put in place by the regulating bodies.
Cancellation and amending fees depend entirely on the carrier. Some airlines may impose class fees (economy, business and first class) each class differs in its cancellation policy and the fees resulting from the cancellation.
Passengers on domestic flights should be present in the airport prior to the departure of the plane with at least one hour and a half unless otherwise specified.
In case the client wasn’t able to be present at the airport in the specified time, he has to contact Flyjo.com customer service to confirm the flight status according to the regulations of airlines.
In case of baggage loss, the client should communicate with the airport management or the airline directly, as Flyjo.com is not responsible for baggage loss.
When you select your seat through Flyjo.com, the company isn’t responsible for any modification made by the airline.
Providing accommodation for transit flights which lasts more than 6 hours differs from one airline to the other. The specific terms and conditions are outlined in the airline’s policy.
Changing Airlines
Modifying the flights timetable depends entirely on the terms and conditions outlined by the airline where cancellation of the trip or modifying the trip’s date is concerned. You will be notified in one of the methods of communications outlined in your booking, you’ll also be provided with alternative solutions or the ability to refund your money in case the airline allowed it.
In case the client didn’t see Flyjo.com notification, Flyjo.com isn’t held responsible and the client doesn’t have the right to claim any reimbursements.
Special conditions for the suppliers policy
Some suppliers might impose special rules in their policies, we strongly advise that the client reads these rules before booking.
Airlines Policy
We would like to notify you that prices and services vary according to the flight class (first, business, economy) you can choose the preferred class from Flyjo.com
In case there was a conflict between the carrier’s conditions and Flyjo.com conditions, the carrier’s policy applies.
Amendment and cancellation policies are subject to the terms and conditions of the carrier including partial and full refund.
Name change: You can’t change or edit the name after the booking is confirmed, In case you wanted to change the name after the booking is confirmed, you have to make a new booking and pay the difference in price.
Partial use of the ticket: If the client used one part of a two way ticket and asked to refund the unused ticket, the refund is subject to the terms and conditions of the carrier.
In case the tickets were misused, the client doesn’t have the right to claim a refund.
Refund Policy
When the client asks to refund his money, the company refunds the money after reviewing the supplier’s terms
If the payment was made by a credit card, the refund is made in 48 hours on business days and the money goes through the bank in 7 days. Kindly note that the bank may delay the refund.
Complaints
Flyjo.com always seeks the customers satisfaction and if the client had any complaint, Flyjo.com will spare no effort to solve it.
The client must submit his complaint momentarily to the email customercare@Flyjo.com or leave a message on social media, and Flyjo.com will contact the client at once.
The complaint must be submitted by the person who was wronged personally or an authorized agent, providing that the complaint should be attached with the booking reference number and supported by evidence and proof and all the data that concerns the complaint. Otherwise, the complaint will be disregarded.
Flyjo.com has the right to refuse handling a complaint if it wasn’t supported by proof, and claim financial reimbursement.
Privacy Policy
Flyjo.com has the right to record calls randomly to monitor and improve the performance of customer service.
Flyjo.com may use your contact details to deliver special offers and promotions to you, and if you wished not to receive those messages, you can send an email to info@Flyjo.com
Your Responsibility
Flyjo.com wishes happy trips to all our clients, but kindly note that, first and foremost, you’re responsible for your actions and the consequences that might result from it.
If the company decided that your behaviour could affect its employees, agents or suppliers, your booking might be cancelled and you’ll be asked to leave your accommodation on your own expense.
Our responsibility towards you
Flyjo.com is acting as intermediary or a "Booking Agent" for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services and thus, the client doesn’t have the right to claim financial reimbursement.
In the case that Flyjo.com contract ended or the company ceased its activities, all the bookings made after will be refunded.
Modifying the terms and conditions
Flyjo.com has the right to change the terms and conditions at any time without notification, and the new conditions will be applied as soon as it’s published. Knowing that it’ll be applied retroactively on the bookings already made. Continuing using the site means that you agree to the terms and conditions.
Offers (coupons, discount credit cards) and much more
Flyjo.com offers term & condition are subject to booking terms & conditions except refunds. the offers amount is not refundable no mater what terms & conditions the offers's amount has been used. each offer is subject to the provisions of each advertisement.
In case of unknown the offer usage, contact us before booking confirmation. The offer value cannot be compensated in case of payment
Flyjo.com has the right to stop or suspend offers without prior notice.
Offer combination is not allowed
Coupon is one time use only and it's not valid for next booking.
All the discounts(Coupon/Credit Card discount) will be deducted from cancelation amount for Full/Partial cancelation for All Flyjo products.
Last minute bookings
International Flight bookings booked within 4 hours of flight departure time falls under last minute category bookings.
Domestic Flight bookings booked within 3 hours of flight departure time falls under last minute category bookings.
Customers booking last minute bookings are solely responsible for boarding and completing the check-in process with the Airlines at the airport.
The flight boarding for customers confirming Last minute booking is completely based on Airline discretion.
Flyjo.com holds no responsibility in case Airlines deny the boarding or If customer misses the Flight to re-protect or change or refund such bookings and must be adhered as per Airline Fare rules Policy for the ticket purchased.